FAQs

Is it possible to order a chair in a different colour other than those on your website?

We try our best to meet our Clients requirements so if there is a product or colour you require that you can’t see on our website then please email us using our contact us page or by emailing sales@lightandglory.co.uk and we will do our best to meet your request.

How long will delivery take?

We offer FREE standard delivery on all of our furniture. Items are delivered by Courier and usually arrive within 3-5 working days of ordering but can occasionally take slightly longer so please allow 7 working days before contacting us if your order has not arrived.

It has been longer than 7 days since I placed my order?

If you are concerned about the whereabouts of your item please email us using our contact us page or by emailing sales@lightandglory.co.uk and we will track your item and find its location. Please check with neighbours or your local Post Office in case they have signed for your goods on your behalf.

My item has arrived damaged

It’s a rare situation but unfortunately damage in transit can occasionally happen. If this is the case, please take photos of the damage immediately and please email us using our contact us page or by emailing sales@lightandglory.co.uk. We will respond with all the available options you have – i.e. replacement, refund etc and will endeavor to resolve the issue as quickly as possible.

Are your chairs real leather?

We only offer the highest quality reproduction and therefore where applicable our furniture is made from real wood veneers and 100% genuine leather.

Can I return my purchase?

We offer a 30 day money back guarantee on all of our furniture. You can return your purchase in its original packaging without any damage and either exchange it for another item or receive a full refund. Please note that return shipping costs are chargeable to the customer.

Are your products designer originals?

No. We are not the licensed manufacturers and therefore we offer more affordable reproductions using extremely high quality materials.

Do you accept bulk order?

Yes. If you would like to place an order of 20 or more chairs please email us using our contact us page or by emailing sales@lightandglory.co.uk and we can discuss bulk order discounts.

Why should we buy a chair from the Eames Chair shop rather than another site online?

Many reproduction designer chair retailers drive their prices so low by using lower quality materials, such as fake leather. The Light and Glory quality guarantee means that all of our chairs, stools and furniture are made from the highest quality fabrics & materials giving you the designer look you love without the designer price tag.